Voice workflows
Configurable infrastructure designed to connect cleanly with the wider SwitchCo ecosystem.
Talk to SwitchCo ↗DIALER / COMMUNICATIONS
Communication infrastructure connected to your operation.
Coordinate voice, SMS, campaigns, tasks, and automated follow-ups inside the same operational fabric as your commerce systems.
SCROUTING CORE
EVENTONLINE
WORKFLOWONLINE
CHANNELONLINE
OUTCOMEONLINE
LIVE SIGNAL EVENT → AUTOMATION → ENGAGEMENT
01 / CORE CAPABILITIES
Built for the realities
of connected operations.
Purpose-built technology components form a flexible product layer that can adapt to different providers, devices, and operational environments.
SMS messaging
Configurable infrastructure designed to connect cleanly with the wider SwitchCo ecosystem.
Campaign management
Configurable infrastructure designed to connect cleanly with the wider SwitchCo ecosystem.
Agent operations
Configurable infrastructure designed to connect cleanly with the wider SwitchCo ecosystem.
Contact management
Configurable infrastructure designed to connect cleanly with the wider SwitchCo ecosystem.
Communication analytics
Configurable infrastructure designed to connect cleanly with the wider SwitchCo ecosystem.
02 / PRODUCT EVIDENCE
SWITCHCO DIALER / PRODUCT UI
Outbound operations without cramped controls.
The SwitchCo command center shows campaign performance at a glance, while the full-width Agent Dialer keeps audio, calling controls, live lead context, and the next-lead queue readable and ready for action.
02 / SYSTEM ARCHITECTURE
Connected by design.
Signals move continuously between every layer, keeping system state, events, and operational data visible.
- EVENTCONNECTED
- WORKFLOWCONNECTED
- CHANNELCONNECTED
- OUTCOMECONNECTED
SCROUTING CORE
EVENTONLINE
WORKFLOWONLINE
CHANNELONLINE
OUTCOMEONLINE
LIVE SIGNAL EVENT → AUTOMATION → ENGAGEMENT
03 / USE CASES
Infrastructure that fits
the environment.
Operational notifications
Connect the systems, workflows, and providers required for operational notifications.
Discuss your environment ↗Outbound engagement
Connect the systems, workflows, and providers required for outbound engagement.
Discuss your environment ↗Automated follow-up workflows
Connect the systems, workflows, and providers required for automated follow-up workflows.
Discuss your environment ↗ PART OF THE SWITCHCO NETWORK
One product layer.
A complete infrastructure.
Connect this system with POS, terminals, gateways, communications, ACH, and EFT through the SwitchCo core.
Build with SwitchCo ↗
ALL SYSTEMS / CONNECTED